Getting started

How to begin. You connect your courier, choose when orders come in and send your first parcel. It takes a few minutes.

1. Install the app

You install SferaFlow from the Shopify App Store. Click Install and approve access. The app makes your account from the shop email.

After that the Setup page opens. It has two short steps. Until you connect a courier or turn on demo mode, the app brings you back to this page. Settings and Help stay open to you.

2. Connect your courier

SferaFlow works with the courier X-Express. You need the username and password that X-Express gave you.

In the Username field, type the username from your courier.
In the Password field, type the password from your courier.
Click Save and test connection.
When the connection works, the app moves to the next step by itself.

Good to know

No courier account yet? Click Turn on demo mode. Then you can try the app without a real courier. See Demo mode.
If it says Wrong username or password., type them again. Check capital and small letters.

3. Choose when an order comes in

The app asks you: When should an order show up in Fast Post? You have two choices.

Right away (recommended): A cash on delivery order shows up as soon as the customer orders. You do not have to click anything in Shopify.
Only after I mark it as paid in Shopify: The order shows up only after you mark it as paid in Shopify (the Mark as paid button). This is good if you do not ship every order.

Choice of when an order comes into Fast Post

You can change this at any time in Settings → Couriers and Shopify. The change applies to new orders.

Only orders placed after you install the app come in. You can add older orders by hand. See Manual shipment.

4. Send your first parcel

In the menu on the left, click Fast Post.
In the To reserve tab, click Reserve next to an order. The courier gives it a tracking number.
The label opens by itself in a new tab. Print it and stick it on the parcel.
Open the To announce tab and click Announce. Now the courier knows to come for the parcel.

Fast Post with the To reserve tab and the Reserve button

Each step is explained in Reserve, print, announce.

Demo mode

Demo mode lets you try the app without a real courier. Tracking numbers start with DEMO. The courier gets nothing and nobody comes for the parcel.

Open Settings → Couriers and Shopify.
On the Demo mode card, click Turn on demo mode.

The Demo mode card in Settings — When demo mode is on, the button says **Turn off demo mode**.

Labels are test labels. They say that they are not a real parcel.
Demo mode applies only to the shop where you turn it on.
You turn it off on the same card: Turn off demo mode. After that, enter the real username and password from your courier. Next to X-Express, click Set up.

In demo mode too, announcing marks the order as fulfilled in Shopify. The customer gets no email, but the order stays marked as fulfilled. So try demo mode on test orders, not on real customers.

Good to know

Forgot your password? On the sign-in page, click Forgot password?. You get a link by email.
You can also sign in without a password. On the sign-in page, click Email me a code and enter the code you get. The code works for 10 minutes. You see this button only once email sending is set up.
Want more protection? Turn on Two-step sign-in. Then we ask for a code from an app on your phone as well as your password.
You change the language at the bottom of the menu on the left. There is Bosnian and English.

Problems?

I do not see any orders.

Only new orders come in. Also check the choice When should an order show up in Fast Post?. See Problems.

The courier connection does not work.

Check the username and password. If it says The courier isn't responding., check your internet and try again in a few minutes.

How do I switch from demo mode to the real courier?

Click Turn off demo mode. Then next to X-Express click Set up and enter the details your courier gave you.

Still stuck?

Tell us what happened. We will get back to you.