You still pay for shipping when a parcel comes back.
SferaFlow checks orders for past returns and duplicate orders before you ship. If an order needs your review, you see why. You decide whether to send it.
Currently works with X-Express in Bosnia and Herzegovina.
Connect your courier account to get started. No developer needed.
Available in English, Bosnian, Croatian and Serbian.
What returned parcels cost you
Your estimateEnter fees in this currency. Amounts are not converted.
Use the return fee in your courier contract. Enter 0 if returns are free.
About 36 parcels returned each month, at 12 KM each.
5,184 KM per year
This estimates shipping and return fees for parcels that come back. It is not a promise of savings. SferaFlow helps you review orders before you pay to send them.
Other couriers are not connected yet. Request yours below.Check orders before you send them
Choose which checks to use. When an order matches a rule, it is put on hold for you to review. SferaFlow does not cancel the Shopify order.
- 01Same customer, same product, same dayReview
- 02The same product is already on its wayok
- 03The same product was delivered recentlyok
- 04Several orders from one customer todayok
- 05Past parcels sent to this customer were returnedok
- 06Several orders placed within minutesok
Review before shipping
The Shopify order is not cancelled. Here is why it was put on hold:
This customer ordered the same product (Serum 30 ml) today at 21:12 in order #1042.
Delivery history: see how many parcels reached the customer. You can also show how often a product is returned. These figures alone do not put an order on hold.
Your rules: choose which checks to use for each store. You can change the limits, such as how many past returns trigger a review.
Where returned parcels cost you money
You pay shipping fees, wait for stock to return and spend time checking orders.
The parcel comes back without a sale
You pay to send it. Your courier may also charge a return fee. While the product is away, you cannot sell it to someone else.
shipping fees and stock you cannot sell yetYou miss a past return
A customer places a new order. Without their delivery history, you may miss earlier parcels that came back.
a risk worth checking before you shipYou send the same order twice
A customer places the same order twice by mistake. If you send both, one parcel may come back.
an extra delivery feeChecking each order takes time
You search Excel files and messages to check each customer before shipping.
time spent on each orderCheck, ship and track in one place
Review orders, print labels and track deliveries. These are real app screens with sample customers and numbers.
Review an order before you ship
See why an order was put on hold. You can send it or keep it on hold.
- See past returns and possible duplicate orders.
- Check the customer’s history before you decide.
- Every decision is saved.
All orders in one place
Your Shopify orders appear in Fast Post with each customer’s name, address, phone number and amount to collect. No need to type them again.
- Create shipments, print labels and send the details to X-Express.
- See which orders are ready for the next step.
- Choose whether to add tracking details to Shopify.
Know where every parcel is
Delivery updates from X-Express appear in the app, from courier pickup to delivery or return.
- See delivery issues, such as a customer not being at home.
- You don't need to open the courier's website.
See reports, scheduling and other tools
See what needs your attention
See parcels waiting to ship, parcels on the way and cash still with the courier.
- Which products sell the most.
- Which products are returned most often.
- What share of your parcels are returned.
See each customer’s delivery history
See which parcels sent to a customer were returned and when. Keep a list of customers whose orders need a review.
- Add a customer to your blocked list.
- Import your old list from Excel.
- Customer history is shared only between your own linked stores.
Schedule shipping for later
Waiting for stock or a customer’s reply? Choose when to prepare the order for shipping.
- Pick a shipping date and add a reason.
- The order stays in the Scheduled tab until that date.
- It then returns to your shipping list. This does not set a delivery date.
Shipping log
See how many parcels you sent, the amount to collect from customers and the shipping cost.
- Pick a period: today, the last 7 days or this month.
- Download the table for Excel.
Estimate shipping costs avoided
See estimated shipping costs for orders you chose not to send. These are estimates, not confirmed savings.
- See estimates by reason, such as a duplicate order or a past return.
- Track outcomes for orders you approved after a warning.
More ways to manage orders
Combine orders
Put several orders from one customer in a single parcel.
Import from Excel
Add orders from other sales channels using an Excel file.
Add an order by hand
Enter orders you received on Instagram or by phone.
Labels
Print one label or several at once, on A4 paper or a thermal printer.
Edit before shipping
Fix a customer’s address or phone number before shipping.
Several stores
One account for all your Shopify stores.
Quick search
Find an order by number, customer name or phone.
You set the rules
Choose your checks and the limits for each store.
How to start
Install from the Shopify App Store
Install the app and allow access to your orders. Your store design stays the same.
Enter your courier details
Connect your X-Express account with the details provided by your courier. You need an active courier account.
Choose your checks and start shipping
Choose your rules. Duplicate checks work as orders arrive. Past-return checks need delivery history. You can also import a blocked customer list from Excel.
What we found in past orders
We tested the rules on 9,360 completed shipments from five stores, from October 2025 to September 2026.
This was a test on past orders, using only information available when each order was placed. Of 274 orders that matched a rule, 57 were returned. It does not measure a drop in returns or guarantee future results. Another 165 orders stopped before shipping were not included.
Common questions
Does SferaFlow cancel orders on its own?
No. An order that matches your rules is put on hold before shipping. Review the reason, then choose whether to send it. Your decision is saved.
Which courier does it work with?
Currently, X-Express in Bosnia and Herzegovina. Other couriers are not connected yet. If you ship in Serbia, Croatia or use another courier, tell us which one in the form below.
Do you share my customers' data with other stores?
We do not share customer history with other merchants. Your own linked stores can share it, so you can see past returns across those stores.
What do I need to get started?
A Shopify store and an active X-Express account. Install the app, enter the account details from your courier and choose your rules. No developer needed.
Can I have more than one store?
Yes. One account works for several Shopify stores. Each store has its own rules.
How much does it cost?
Prices and the free trial are on our page in the Shopify App Store. You pay through your Shopify bill.
Does it work right after I install it?
Duplicate checks work as orders arrive. Past-return checks need delivery history. You can import a blocked customer list from Excel to review orders from those customers right away.
What if it warns me about a good customer?
You can review the reason and approve the order for shipping. A warning is a reason to check an order, not proof that it will be returned.
Check your next order before you ship
Connect your X-Express account and choose your rules. Your store design and checkout stay the same.
What you can do
In shortApp charges appear on your Shopify bill. You can uninstall the app through Shopify.
Using a different courier?
Tell us your courier and country. We will email you about support for it.
We use your email to reply about courier support.