Privacy Policy

Last updated: February 19, 2026

1. Introduction

SferaFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Shopify application for shipping management and fulfillment.

2. Information We Collect

When you install and use SferaFlow, we collect:

  • Store Information: Shop name, domain, email, and timezone
  • Order Information: Order details, shipping addresses, and customer contact information
  • Customer Information: Name, phone number, email, and delivery address (only for shipping purposes)
  • Product Information: SKUs, titles, and inventory data

3. How We Use Your Information

We use collected information solely for:

  • Generating shipping labels with courier services
  • Tracking package deliveries
  • Managing Cash on Delivery (COD) payments
  • Providing shipping analytics and reports
  • Identifying potential delivery issues

4. Data Sharing

We share customer data only with courier services (e.g., X-Express) for the sole purpose of package delivery. We do NOT sell, rent, or trade your data to third parties for marketing purposes.

5. Data Storage & Security

Your data is:

  • Stored on secure servers with encryption at rest and in transit
  • Protected by industry-standard security measures
  • Backed up regularly with encrypted backups
  • Accessible only to authorized personnel

6. Data Retention

We retain order and shipping data for as long as necessary to provide our services and comply with legal obligations. When you uninstall the app, we delete all your data within 48 hours.

7. Your Rights (GDPR)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Data Portability: Receive your data in a portable format

To exercise these rights, contact us at support@sferaflow.com

8. Cookies

We use essential cookies only for authentication and session management. We do not use tracking cookies or third-party analytics within the app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

© 2026 SferaFlow by DB Ecom Group LLC. All rights reserved.