Manual shipments, import, edit and delete
How to make a parcel without a Shopify order, import parcels from Excel, change them or delete them.
A new shipment by hand
- In Fast Post, click Create shipment.
- If you have more than one shop, pick the shop.
- Enter the customer. If they ordered before, search for them by name, phone or order number. The details fill in by themselves.
- Enter the COD amount and a description. The description is printed on the label.
- Click Create shipment.
Required: full name, phone (at least 8 digits), city, address and description (up to 100 characters). Also enter the postal code. Without it the order gets the flag No address.
- COD amount
- How much the courier collects from the customer. 0 means no cash on delivery.
- Shipment value
- In case of damage. If you leave it empty, the COD amount is used.
- Replacement shipment
- The courier delivers the parcel and collects a replacement from the customer.
- Opening on delivery
- The customer may open the parcel when they receive it.
The new shipment gets a number that starts with #SF- and a date. It goes to the To reserve tab, like any other order.
If the customer is on your blacklist, the app warns you before it makes the shipment. You can cancel or click Create the parcel anyway.
Import from Excel
You can import many parcels at once. The file must be .xlsx, in the X-Express Bulk format.
- In Fast Post, click Import XLSX.
- If you have more than one shop, pick the shop.
- Drag the file into the box, or click the box and pick the file.
- Click Import.
- Look at the result. Rows that did not go in are listed, with the reason.
The first row of the file holds the column names. The column names stay in Bosnian. Required columns are: Naziv primaoca, Ulica/Adresa, Poštanski broj, Mjesto/Grad, Telefon, Opis pošiljke and Vrijednost.
These columns are optional: Broj računa/Eksterna šifra, Otkupnina iznos, Dozvoljeno otvaranje (DA/NE) and Zamjenska pošiljka (DA/NE).
Good to know
- A file can have at most 1000 rows and 5 MB.
- Customers on your blacklist are not imported.
- If you fill in Broj računa/Eksterna šifra, it becomes the order number. The same number cannot go in twice.
- Importing does not use your plan's limit. Only parcels you reserve with the courier count.
Editing
- In the order row, click ⋯, then Edit. A double click on the row does the same.
- Change what you need: customer, address, COD amount or description.
- You can take a product out of the parcel. Move the mouse over it and click the bin icon.
- Click Save.
If the order already has an AWB number, you see the switch Send changes to the courier. When it is on, the changes go to the courier too. After that, print the label again: ⋯ menu, then Print again. If the courier does not accept the change, you see Saved here, but sending to the courier failed. The courier then has the old details, and the parcel stays reserved. Fix the details and save again.
You cannot change an announced parcel. Then it says This shipment cannot be edited.
Deleting
- In the order row, click ⋯, then Delete.
- Pick a reason, for example Customer cancelled or Out of stock. For Other you must write a note.
- Click Delete shipment.
If the order already had an AWB number, that number stays with the courier. The app cannot cancel it. Cancel it with the courier, on their portal or by phone.
- Deleting does not cancel the order in Shopify.
- To delete many orders at once, tick them and click Delete in the bar at the bottom. The same reason is saved for all of them.
- Announced parcels cannot be deleted.
- Deleted orders are counted in the Shipment Log, in the part Why shipments were not sent.
Problems?
The import says columns are missing.
The column name must be exactly as above, with the letters č, ć, š, ž, đ. Capital and small letters do not matter.
A manual shipment has the flag No address.
Most often the postal code is missing. Click Fix and enter it.
Can I create a parcel when my limit is used up?
Yes. A manual parcel does not use the limit. It counts only when you reserve it. See Plans and billing.
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