Plans and billing
Which plans exist, what the monthly shipment limit is, and how you pay.
Plans
Plans differ by the number of parcels per month. Every feature of the app works on every plan.
- Free
- Up to 50 parcels a month. No charge.
- Starter
- Up to 500 parcels a month, about 16 a day.
- Growth
- Up to 1,500 parcels a month, about 50 a day.
- Scale
- No limit.
You see the prices on the Subscription and plan page. Open it from Settings → Plan & Billing with the Change plan button.
Monthly limit
The limit is the number of parcels sent to the courier in one month, in one shop. A parcel counts when it gets a tracking number (AWB): when you reserve it, or announce it without reserving. Orders that only wait in Fast Post do not count. Demo parcels do not count either.
Counting starts again on the first day of the month, at midnight Sarajevo time.
- When you use up the limit, you do not stop right away. You can send 10% more, and the Subscription and plan page shows how many are left.
- When the 10% is used up too, a new reservation needs a bigger plan. It says the limit is used up.
- Orders from Shopify still come into Fast Post. Manual parcels and Excel still work.
- Parcels you already reserved can still be printed and announced.
- You see how much you used in Settings → Plan & Billing.
Free trial
Your first paid plan has 14 days free. During that time you pay nothing. If you change plan during the trial, the trial carries on with the days that are left. Each shop gets the trial once.
Change your plan
- Open Settings → Plan & Billing and click Change plan.
- At the plan you want, click Upgrade to and the plan name.
- Shopify asks you to approve the subscription. Approve it.
- You come back to the Subscription and plan page. The plan changes as soon as Shopify confirms it. If you cancel on the Shopify page, you stay on your old plan.
- You pay through your Shopify bill, together with your Shopify plan. You do not need a card with us.
- You move to a lower plan with the Downgrade button.
- Cancel subscription ends the paid plan. The shop moves to Free right away, and Shopify credits you for the unused part of the month.
Good to know
- The plan and the limit are separate for each shop. If you have more than one shop, pick the one to change at the top of the Subscription and plan page.
- Development Shopify stores get test charges. Nothing is really charged.
- When you uninstall the app, the subscription ends.
Problems?
I cannot reserve, it says the limit is used up.
You used up your parcels for this month, plus 10%. Move to a bigger plan, or wait for the first day of next month. In the meantime, orders wait in Fast Post.
Does an order I did not send count?
No. Only parcels that got a tracking number from the courier count.
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