All Shipments and Shipment Log

Two lists of your announced parcels. All Shipments is for searching and tracking. Shipment Log counts them by day, with the money.

All Shipments

Here are the parcels you announced, both on the way and finished. Parcels that are not announced yet are in Fast Post.

Tabs split parcels by status: All, Problems, On delivery, In transit, Announced, Delivered and Returned.
The search finds parcels by order number, customer, phone, AWB number, address and city.
At the top you pick the shop and the send date, for example Today or This month.
The Filters button has city, order of the list and number of rows per page.
Above the tabs are four numbers: COD on the way, average age, how many parcels are 6 or more days late and how many labels are waiting to be printed. Show next to the last two narrows the list to exactly those parcels.

The Age column shows how many days have passed since sending. From the third day, the colour warns you that the parcel is late. Delivered and returned parcels are grey.

Each row has two lines: the city and address under the customer, and the last thing the courier reported, with the time, under the status.
Click a row or Track to open the panel on the right: the parcel journey with the time of each step, the customer, address, products and label. Clicking another row just switches the parcel in the panel.
In the panel, All courier events shows everything the courier reported.
The ⋯ menu in a row has Call (the customer number), Print label and Copy AWB.
The download icon, top right, makes a CSV file of the parcels in your filter.

Good to know

When the label of an announced parcel is not printed, Label not printed shows under the AWB number. When it is printed, nothing extra is shown.
The Sync button asks the courier for new statuses. See Tracking and statuses.

Is the order marked in Shopify

When you announce a parcel, the order is marked as fulfilled in Shopify. If that does not work, the Status column says Shopify: not fulfilled. When everything is fine, nothing extra is shown there.

Find the row that says Shopify: not fulfilled.
Click the row. The panel on the right says why it is not marked and what to do.
Do that, then click Try again.

All Shipments with the parcel panel open: Shopify: not fulfilled, the reason and a Try again button

Marking is turned off: The switch Mark as fulfilled in Shopify is off in Settings → Couriers and Shopify. The button in the row then says Mark now and marks only that order.
The app is missing a permission: In Settings → Couriers and Shopify click Reauthorize Shopify. Then click Try again.
The order is on hold: The order is on hold in Shopify. Release the hold in Shopify, then click Try again.
No Shopify order: The parcel was added by hand or from Excel. There is no Shopify order, so there is nothing to mark. There is no button here.

Good to know

Right after you announce, it can say Marking in Shopify…. This takes a few seconds.
When the order is marked, the row details say Marked as fulfilled in Shopify.

Shipment Log

The log counts announced parcels by day and by shop. It also shows how much COD money is coming in.

Pick a period: Today, Yesterday, Last 7 days, Last 30 days, This month or Last month. You can also pick dates in the calendar.
If you have more than one shop, pick one and click Apply.

The Shipment Log with period choice and totals

Total shipments: How many parcels were announced in the period.
Gross COD: The total COD of all those parcels.
Postage collected: How much you pay the courier for those parcels. It comes from the prices in Shipping Costs.
Net COD: Gross COD minus postage.

Below are two charts and a table by day. The Export CSV button downloads the table.

The part Why shipments were not sent counts deleted orders and the reasons. You cancelled are the ones you deleted. Stopped by SferaFlow are the ones the check stopped. Uncollected COD is money that was not collected because the goods did not go.

Good to know

Postage is saved at the moment you announce. If you change the price later, old parcels do not change.
Gross COD also includes parcels that came back later.

Problems?

I do not see a parcel in All Shipments.

Maybe it is not announced yet. Look in Fast Post. Also check the shop and date filters.

Postage is 0.

Enter prices in Settings → Shipping Costs. New prices apply to parcels you announce after that.

How do I delete an announced parcel?

An announced parcel cannot be deleted in the app. If it is not going, contact the courier.

Still stuck?

Tell us what happened. We will get back to you.

Write to us: support@sferaflow.com